Risk
Management

Custom Risk Management Programs

Future Care’s custom risk management programs go beyond the typical portal-based approach; they are built on the foundation of true partnership. We understand that effective risk management requires more than just providing resources—it involves building strong relationships with the people who are directly responsible for resident care. Our programs are designed to foster these relationships with facility staff and administration, ensuring that we are not only supporting our members with tools and strategies but also actively engaging with them to cultivate initiatives that lead to meaningful improvements in care and operations.

Comprehensive Risk Management Solutions

  • Ground-Up Policy Development & Support

    • Customized policies designed to align with your facility’s specific challenges and regulatory requirements.

    • Creation and review of tailored policies to meet federal, state, and organizational requirements.

    • Expert guidance on implementing policies that reflect best practices and operational priorities.

  • Custom Training & Education Solutions

    • Specialized staff education programs, including clinical care, abuse prevention, and infection control.

    • Innovative training programs rooted in the latest industry standards and your community’s operational goals.

    • Leadership development and staff engagement training to enhance team collaboration and care outcomes.

  • Survey Preparation, Compliance & Plan of Correction Assistance

    • On-site or virtual survey readiness support to ensure compliance with state and federal regulations.

    • Expert guidance in developing effective and actionable plans of correction following surveys or audits.

  • Customized Program Development

    • Assistance in designing and implementing mission-driven programs such as fall prevention, wound care management, dementia care, and quality assurance initiatives.

    • Support for quality assurance and performance improvement (QAPI) initiatives tailored to your facility’s needs.

  • Risk Solutions Tailored to You

    • Collaboration with Pendulum Claims Management to provide seamless claims support and reduce liability exposure.

    • Root Cause Analysis (RCA) to identify vulnerabilities, mitigate risks, and implement proactive solutions.

    • Assistance with claims analysis and reduction strategies to manage liability exposure effectively.

  • Emergency Preparedness & Crisis Planning

    • Tailored emergency and disaster response plans to protect residents, staff, and operations.

    • Real-time support during crises, including natural disasters and public health emergencies.

  • Claims Management Integration

    • Seamless collaboration with Pendulum Claims Management for a unified approach to risk and claims management.

    • Data-driven strategies to reduce claim frequency and improve outcomes.

  • Ongoing Engagement & Support

    • Risk management engagement begins during the underwriting process to understand your unique needs and risks and continues throughout the policy period.

    • Proactive communication and tools to support transparency, operational excellence, and resident safety.

    • Customized risk management initiatives that align with your operational goals.

National Data and Trends Review

Two women working on a survey

A critical component of our risk management approach is the continuous review of national data and trends related to claims volumes, defense strategies, and interventions. By analyzing these trends, Future Care is able to adapt its risk management strategies to reflect the latest developments in the long-term care industry. This data-driven approach ensures that our members are equipped with the most up-to-date information, allowing them to proactively address potential risks before they escalate.

Member Resources

As a Future Care member, you receive access a full-service legal risk management platform as well as many member resources to support you and your company.

Resources Include:

  • Timely risk news and relevant industry articles

  • Risk management training & guidance

  • A library of white papers, informed consent templates, incident reporting guides

  • Access to a risk management hotline

  • Claims submission access